FAQs - Frequently Asked Questions

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Experienced and friendly staff
Fully insured
Stress-free local moves
Reliable and Fast service

Q: How long will it take to move my stuff?

A: It takes a good half day or full day to move any household. Once we’ve visited your property and assessed the property’s access, amount of contents, type of contents, settlement issues and other factors, we’ll give you a pretty close estimate.

Q: What happens if you break my stuff?

A: We move thousands of customers each year and rarely get complaints around breakage or loss. We are insured for public liability insurance. However, we recommend that you take extra precautions with valuable or delicate items, or purchase additional insurance. Ask us about reputable insurance brokers.

Q: Can I ride in your truck on the way to my new house?

A: With two or more moving consultants booked for most jobs, there’s rarely room in the driver’s cab for another passenger. We’re also not insured for you in the unlikely event that something happens on the road. Plus, moving is a sweaty job, so you’ll have a fresher journey by getting a ride with a friend!

Q: Who is the man on the side of your trucks?

A: He’s one of our senior consultants. All the others are just as pleasant and helpful!

Q: Are your removalists experienced?

A: Yes; you won’t find any fly-by-night hands or random backpackers in our crew. All our senior removalists have at least 10 years’ experience each, and at least one senior staffer is allocated for every move.

Q: I received a quote from you two weeks ago, but by the time I booked the price had gone up. Why is that?

A: Our discounted rates are based on availability, so if you don’t lock the discount in by the date specified, it goes to someone else.

Q: Can you do a better deal than competitor X, Y or Z?

A: We don’t price-match, because our service includes so many features that the low-budget movers can’t match. That includes our experienced, reliable uniformed crew; our zero back-to-base charges; the way we protect furniture with removalists’ felt blankets and not acres of pricy bubble-wrap; and much more. Call us if you have any questions.

Q: Can’t you deliver my packing boxes for free?

A: Even if we’re offering a special for free boxes, delivering does cost labour and fuel. Our $75 fee is hard to beat by industry standards.

Q: How can I save even more money?

A: Simply put, the early bird gets the best deal. You can save money by booking ahead to receive one of our midweek or Sunday specials, making a floor plan of your new home showing what goes where, and taking other steps. See our pre-move checklist for more ideas.

Q: Can I pack my own boxes?

A: Yes you can. Keep in mind that, if you pack your own boxes, you need to take special care to protect fragile items, and ensure all boxes have a flat top so they can be stacked easier. See our video about how to pack.

Q: Do my appliances need special attention?

A: Yes. Please refer to the manufacturer’s instructions regarding precautions when moving white goods. For example, your front loader might require transit rods, so please ensure you have these or contact the manufacturer.

Q: How do I pack my liquids?

A: Liquids are particularly susceptible to leaking, so we always recommend sealing them in a bag before packing into a box. Alternatively, pack them into a watertight plastic storage box.

Q: Do I need to empty my wardrobes and cupboards?

A: We can supply Port-a-Robes (portable wardrobes) for you at a small cost, but we recommend that you empty all drawers and pack any loose items into boxes.

Q: Is it best to go by the hour or a get a fixed price quote?

A: If you are a hands-on person who will be helping with the move, or if your home has fewer than three bedrooms, the hourly rate will deliver you the best value. However, if you have special circumstances, require packing assistance or have a large home, it is worth getting one of our estimators to offer you a fixed price quote. You can always decide later to opt for the hourly rate.

Q: Do you dismantle our beds?

A: Yes, our team can assist with basic dismantling and reassembly of beds, provided there are no special tools required. Most bed-structures are straightforward, but some specialist designer beds may require special attention. If you need us to dismantle your beds, please mention this when booking the move to ensure we have the right tools on the day.

Q: Why do we not guarantee a start time?

A: We do guarantee morning time slots, when we will arrive between 7–8am, depending on how far you live from the CBD. However, moving is full of variable factors and Sydney’s chaotic roads add to the uncertainty, so our afternoon starts can be anywhere between 11am and 2pm.

Satisfied Customer Reviews

Review from recent moving houses and offices, for Sydney Removalist Jobs.

Thanks Sydney City Removalists for relocating us from Sydney to Newcastle. We had accumulated many years of ‘stuff’ in our old house, which was quite large, including many outdoor pots and equipment, to be moved into a much smaller property. You packed it all into a truck and a van, your team worked bloody fast, were very friendly and helpful, and we did not have a single problem or breakage. All items were unloaded safely and placed where directed. We will definitely use you again in the future. Great team, thanks!Read more


Rating: 5 out of 5

Newcastle, NSW

I cannot recommend these guys highly enough. Talk about the true professionals with a human face. Ben arrived with a coffee and croissant to kick start my day. What I thought was going to be a stressful move from one place to another another as well as storage for the excess turned out to be quite easy. Not only did they take care of my stuff as if it was their own, they helped me get rid of the rubbish and clothes to be donated – all in the fixed price quote. Don’t go past this team without talking to them. You won’t be sorry!Read more


Rating: 5 out of 5

Zetland, NSW

We were very pleased with the service from Sydney City Removalists. From the first point of contact, the staff were professional, courteous and easy to deal with. Despite the difficulty of street parking and an old fashioned goods lift, the guys remained calm and professional and very helpful right through to the end (and even maintained their sense of humour). I would have no hesitation in recommending this company for your next move and the flat fee cost was the icing on the cake!!!Read more


Rating: 5 out of 5

Woolloomooloo NSW

Thank you so much to SCR for the professional and polite service we recieved on our recent move from Bronte to Double Bay. The team were very experienced and even with the most difficult items (a 7 seater lounge) they made the move look so easy. From the pleasant and efficient service I recieved from the office to the demeanor and experience of the team on the day, these people really know what they are doing. Once again thank you SCR and I will definitely be recommending you to all of my friends and family.Read more


Rating: 5 out of 5

Double Bay, NSW

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