FAQs - Frequently Asked Questions
⭐⭐⭐⭐⭐ 4.96 (15498 reviews).
Need to know more? Click on the following checklists, FAQs and more to browse in a new window.
Rapid quote
Fill in your details and receive our pricing details and a quote within minutes
⭐⭐⭐⭐⭐ 4.96 (15498 reviews).
Need to know more? Click on the following checklists, FAQs and more to browse in a new window.
Rapid quote
Fill in your details and receive our pricing details and a quote within minutes
Experienced and friendly staff
Full insured
Stress-free local moves
Reliable and Fast service
A: It takes a good half day or full day to move any household. Once we’ve visited your property and assessed the property’s access, amount of contents, type of contents, settlement issues and other factors, we’ll give you a pretty close estimate.
A: We move thousands of customers each year and rarely get complaints around breakage or loss. We are insured for public liability insurance. However, we recommend that you take extra precautions with valuable or delicate items, or purchase additional insurance. Ask us about reputable insurance brokers.
A: With two or more moving consultants booked for most jobs, there’s rarely room in the driver’s cab for another passenger. We’re also not insured for you in the unlikely event that something happens on the road. Plus, moving is a sweaty job, so you’ll have a fresher journey by getting a ride with a friend!
A: He’s one of our senior consultants. All the others are just as pleasant and helpful!
A: Yes; you won’t find any fly-by-night hands or random backpackers in our crew. All our senior removalists have at least 10 years’ experience each, and at least one senior staffer is allocated for every move.
A: Our discounted rates are based on availability, so if you don’t lock the discount in by the date specified, it goes to someone else.
A: We don’t price-match, because our service includes so many features that the low-budget movers can’t match. That includes our experienced, reliable uniformed crew; our zero back-to-base charges; the way we protect furniture with removalists’ felt blankets and not acres of pricy bubble-wrap; and much more. Call us if you have any questions.
A: Even if we’re offering a special for free boxes, delivering does cost labour and fuel. Our $75 fee is hard to beat by industry standards.
A: Simply put, the early bird gets the best deal. You can save money by booking ahead to receive one of our midweek or Sunday specials, making a floor plan of your new home showing what goes where, and taking other steps. See our pre-move checklist for more ideas.
A: Yes you can. Keep in mind that, if you pack your own boxes, you need to take special care to protect fragile items, and ensure all boxes have a flat top so they can be stacked easier. See our video about how to pack.
A: Yes. Please refer to the manufacturer’s instructions regarding precautions when moving white goods. For example, your front loader might require transit rods, so please ensure you have these or contact the manufacturer.
A: Liquids are particularly susceptible to leaking, so we always recommend sealing them in a bag before packing into a box. Alternatively, pack them into a watertight plastic storage box.
A: We can supply Port-a-Robes (portable wardrobes) for you at a small cost, but we recommend that you empty all drawers and pack any loose items into boxes.
A: If you are a hands-on person who will be helping with the move, or if your home has fewer than three bedrooms, the hourly rate will deliver you the best value. However, if you have special circumstances, require packing assistance or have a large home, it is worth getting one of our estimators to offer you a fixed price quote. You can always decide later to opt for the hourly rate.
A: Yes, our team can assist with basic dismantling and reassembly of beds, provided there are no special tools required. Most bed-structures are straightforward, but some specialist designer beds may require special attention. If you need us to dismantle your beds, please mention this when booking the move to ensure we have the right tools on the day.
A: We do guarantee morning time slots, when we will arrive between 7–8am, depending on how far you live from the CBD. However, moving is full of variable factors and Sydney’s chaotic roads add to the uncertainty, so our afternoon starts can be anywhere between 11am and 2pm.
Review from recent moving houses and offices, for Sydney Removalist Jobs.
Thanks Sydney City Removalists for relocating us from Sydney to Newcastle. We had accumulated many years of ‘stuff’ in our old house, which was quite large, including many outdoor pots and equipment, to be moved into a much smaller property. You packed it all into a truck and a van, your team worked bloody fast, were very friendly and helpful, and we did not have a single problem or breakage. All items were unloaded safely and placed where directed. We will definitely use you again in the future. Great team, thanks!
Ashley Young Rating: 5 out of 5
Thank you for your great service and taking the stress out of moving house. We were moving from two houses into one house and the move was bigger than what we thought but the team accommodated our needs and made the extra trip for us and were understanding. The communication was efficient and friendly at the time of booking and the team were friendly and helpful during our move. I would highly recommend this moving company.
Mandy W Rating: 5 out of 5
After years of moving between apartments in Sydney, it is a relief to have finally found a removal company that meet my expectations. Sydney City Removalists are the best! Really well priced, and the guys were efficient and careful with my things – you can’t ask for more than that.
Beth Kyle Rating: 5 out of 5
We were very pleased with the service from Sydney City Removalists. From the first point of contact, the staff were professional, courteous and easy to deal with. Despite the difficulty of street parking and an old fashioned goods lift, the guys remained calm and professional and very helpful right through to the end (and even maintained their sense of humour). I would have no hesitation in recommending this company for your next move and the flat fee cost was the icing on the cake!!!
Penny M Rating: 5 out of 5